Frequently Asked Questions

Click on a Question below to view its answer.

  1. How can you compete with High Street Superstores?
  2. Can I purchase items not featured on the site?
  3. How can I pay for my goods?
  4. When will my goods be delivered?
  5. What about guarantees / Warranties
  6. Can I purchase an extended warranty protection?
  1. What information do you collect and why?
  2. What do I do should I have a complaint?
  3. I haven't received delivery of my goods
  4. My product was received damaged
  5. Wrong item received




Q. How can you compete with High Street Superstores?
How can buythis.co.uk compete with High Street Electrical Superstores? At buythis.co.uk , we not only compete with the big name Electrical Superstores but you are guaranteed to save up to 20% off their typical prices. As a dedicated Internet Superstore we are able to cut out the high rents, rates and overheads that Retail Superstores have to pay. Direct supply enables us to pass these savings on with LOW LOW prices to you. We always buy in large bulk to get the best deals from the manufacturer. We prefer to make a small profit by selling large numbers of products rather than making large profits on a small number of products, and we're sure you agree.
Q. Can I purchase items not featured on the site?
Although we carry a comprehensive range of products in stock, we only feature a carefully selected range on the site. For any models not listed you can contact our Sales Desk on 01902 765955 and one of our operators will be happy to help. We can also specifically order models for you that we do not normally carry in stock.
Q. How can I pay for my goods?
At buythis.co.uk we accept all major credit and debit cards. We utilise the industry-standard Sockets Layer (SSL) technology to encrypt all your personal information including debit and credit card number, name and address. If you are still unsure about sending your credit or debit card details over the Internet, simply leave the card section blank and one of our sales operators will phone you for the number and expiry date. Alternatively you can phone your order on 01902 765955.
Q. When will my goods be delivered?
UK mainland: Most stock orders for Home Entertainment products are delivered within 2-5 working days from clearance of payment. To check the status of your order, simply e-mail us with your enquiry or alternatively contact our customer services on 01902 765955 or e-mail info@buythis.co.uk
Q. What about guarantees / Warranties
At buyhtis.co.uk, all products supplied are fully covered by the manufacturer's guarantee for a minimum of 12 months
Q. Can I purchase an extended warranty protection?
Yes, we can cover your equipment for up to 5 years from date of purchase with our low cost extended warranty plan. The scheme is backed and under-written by Domestic and General Insurance Company Limited who are leaders in domestic appliance breakdown cover. For the latest premiums simply e-mail us or call 01902 765955
Q. What information do you collect and why?
When you place an order with buythis.co.uk, we need to know your name, e-mail address, home address, delivery address, credit or debit card number,security code and expiry date, your home and work telephone numbers. This enables us to authorise your credit or debit card payments, process and fulfil your orders and to notify you of your order status.
Q. What do I do should I have a complaint?
Should you in any way feel dissatisfied with any part of our service then please contact us by telephone on 01902 765955. Should you still feel that your grievance has not been properly addressed then you may of course continue correspondence with the manager. In the event that no amicable agreement can be reached then an independent ombudsman may be sought to settle the matter.
Q. I haven't received delivery of my goods
Delivery of most stock items will be received within three to five days of placing an order. Please note that larger screen TV's and domestic appliances are normally delivered within seven working days. If you have not received your order within the time-scale provided please contact our Sales Department 01902 765955.
Q. My product was received damaged
Please report any transport damages within seven days of receipt. Please note that we cannot help with any damage claims reported after seven days of receiving delivery. Please contact our Customer Services 01902 765955 and refer to the terms and conditions of sale.
Q. Wrong item received
In the unfortunate event of receiving an item other than originally ordered, contact the Customer Services within seven days of receipt 01902 765955.





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